Extremely Disappointed and Deeply Upset…
Extremely Disappointed and Deeply Upset by My Experience I visited the Yangtze branch at Bluewater Shopping Centre on 25 October 2025 around 12:00 pm, and I am still in shock at how my husband and I were treated. While trying to place our order, a staff member named Viorica behaved very rudely and even called my husband “blind” in our own language, which was deeply offensive and humiliating. My husband remained calm, but we were both left extremely upset. When I raised this with the team leader, she was understanding and said she had noticed something was not right, but during our conversation, the same staff member started laughing, which made everything even worse. We left feeling heartbroken, embarrassed, and disrespected. I have emailed Chopstix Group’s head office on the same day and again followed up, but have received no reply whatsoever. This was one of the most upsetting experiences I have ever had in any restaurant, and I sincerely hope no other customer will ever be treated this way.