Food is great, still need to iron out kinks
Update: almost 4 weeks later and I never got that customer service email they said to look out for in the response. Each week since has had at least one mistaken meal. The food really is delicious, convenient, and easy to prepare. However, I often get the wrong meals, never get a packing list to show that the meals I selected were checked against what was packaged, and never get notified of substitutions being made. As someone who tracks and logs their meals, I considered leaving this company after repeated issues with this, but the food keeps me coming back. Customer service is also very nice and quick to rectify a situation to the best of their ability, but it gets time consuming having to stop and call them frequently. The packaging also does not list calories prominently, you have to turn it around. Not the biggest deal but if you're looking for improvement in packaging I would suggest that.