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Judy

美国

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Casufit

Item Received--color way off and item poor quality--Refunded

I have rewritten this review as an summary to a prior day by day report of my experience. I ordered a khaki design hoodie on December 6th and by December 14th still had NO indication of shipping or any response from Casufit to my emails UNTIL I posted my experience on TrustPilot. Only then did they post a canned response here. On December 15th, I was told the item was not in stock and would be expedited. I did receive the item on December 26th. I am thoroughly disappointed in both the color and the quality. The hoodie is not at all the attractive beige and khaki tones shown in the website picture, but a peachy pinkish and turquoise color that I would never have purchased and I will not wear. I have taken a side by side picture of the hoodie advertised (left) vs how it actually looks (right), but I have asked TrustPilot to upload my picture, as there is no upload option when you edit a review. The item is 100% polyester and feels like very cheap fabric. The clothing is poor compared to what is shown on the website. Will not purchase here again. UPDATE: TrustPilot tells me they do not have the ability to upload my comparison photo. If you respond with your email address, I will send it to you. Meanwhile, Casufit offered to send me $5.00 and a discount since I cannot use the item I purchased for $34.00. This is useless, since I will never buy from them again. Lesson learned. Run from this business! 12/28/2023 I reported problem to PayPal. They sent the complaint to Casufit and they have refunded my purchase but are still trying to bully me into sending it back to China at my expense (I kept the original packaging and it was sent from Indianapolis, Indiana.) Their site says defective items are returned at THEIR expense, so I have requested a prepaid return label within 30 days or I will donate the item.

2023-12-14有帮助 1