A REAL SCAM STAY AWAY!
A REAL SCAM STAY AWAY! First it took almost 2 months for the package to arrive from China. I ordered the Yellowstone and the President. Yellowstone arrived way way too big. I ordered a size 7 (my husband has several cowboy hats, so I know his size) and he can put both hands on his forehead, and it's still loose. It has a huge black stain at the top, and you can see a long line on the back of the brim where the felt wasn't pressed correctly. It looks like water damage. President: That one is a real joke. I received a black polyester cowboy hat with a wire all around it to give it shape. It has nothing to do with the description and the photos on their site. It's described on their site as their top of the line 100x fur with a 10-karat gold buckle. The one received has a plastic, chrome look-alike. It even has the cheap cord inside to adjust the size like on kids hat. I bought those hats because on their website it specifically says that they are both USA-made in Garland Texas. When I inquired about the tracking from China, they said that they were handmade and what I ordered was out-of-stock in the USA, so it was coming from 1 of their warehouses. Then when I received it yesterday, I complained on Messenger, and they said, "after-sale department" would contact me and then blocked me on Messenger and Facebook. I then got an email from them saying that since I was unsatisfied, and it wasn't a quality related problem???? I needed to return it to China for refund (so now they are no longer a US-based company as they claim on their site....). They suggested I didn't do that because it was too expensive for me. Here's an excerpt of their email: "We do not recommend that you return the parcel, this is very uneconomical, we can discuss to give you a certain amount of compensation, you accept our hats, send to the right person, as the company is also need a certain amount of money to make hats, pay the labour costs as well as transport costs". So, they sent me fake products, but I have to understand that they need money. Isn't that the definition of a scam???? I then got a second email suggesting a mere $60 reimbursement and here's how they justify that ", from the company's point of view, the cost of goods, the cost of labor, all kinds of expenses need a certain amount of financial support, we are also a thin profit, the cost is very large". I will be contesting this transaction with Paypal as these products are fake and definitely not what they advertise on their website.