Customer service is why the 5 stars was…
Customer service is why the 5 stars was given! If there were 6 stars then they would have been given. We reached out to Bob with our questions and concerns over a folding bike to meet our needs for our RV adventures. Not only did Bob communicate his knowledge and experience with Change Bikes he took the opportunity to go several steps further asking us for specifics about our cycling experience and expectations for future cycling. The partnership between Bob and ourselves enabled us to select the best fit for our needs. To ensure that we would have a perfect match Bob addressed my wife’s needs for a low seat and upright position with added components to accommodate her concerns. Suggesting the correct drivetrain to ensure she could conquer the toughest hills will be greatly appreciated. For me having some experience with road bikes and multiple “century rides” I had put some “can this be done” questions to Bob as I did not want a stock drivetrain set up. Bob asked the right questions did some research and offered a custom set up that would suit my style of riding then did all the mechanics to make this work! Email communication was prompt and detailed with the precise details provided to assist the customer with deciding on your purchase. Flatbike offers Veteran discounts which as a veteran like Bob, was greatly appreciated. This was the throwback customer service of days gone by from a great company run by a great guy! Thanks Bob Tom and Red Loving Life Hitched Up