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Kieran Gleeson

澳大利亚

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DBS Bank

My DBS debit card was stolen in Bangkok…

My DBS debit card was stolen in Bangkok - I got an alert on the app that the card had been used for 3 purchases of about 700 SGD each (when converted). Upon finding out I immediately called the bank and had the card cancelled and was told not to worry. 2 days later the $ still left my account - it was made with some fraudulent credit card machine. I filed 2 polie reports one in BK and one on return in SG. had numerous emails and calls with DBS over 3 months only to find out today that they would not help compensate or investigate the crime. As i see it there is little to no protection on these cards if stolen. Very disappointing and drawn out experience with the bank.

2023-02-08