Terrible Return Policies
I ordered two replacement backup batteries for my lift master garage door opener. When the batteries arrived, I opened the box and realized immediately the model of batteries delivered would not work for my particular opener. I left the batteries in their packaging, sealed it up, and contacted your offices to obtain a return label. I was informed that the cost of return was on me and that I should go to a UPS store to send the batteries back. When I went to UPS I was told that they couldn’t send the batteries back together because of the combined watt hours and that I’d gave to return them in separate packages at a cost of $35+ each. Since that was greater than the cost of the original battery set set before shipping, I contacted your offices again and asked for a shipping label, offering to have them deduct the cost of the label from my refund assuming it would be less expensive than UPS. I was again informed that they could not send me a shipping label and that I should go to another shipper. I then went to USPS who did ship the batteries together for $33. Of the $126.40 including my return shipping cost, you refunded me $73.19 or less than 60% of the money I expended on batteries that didn’t work for my needs and were returned to you in mint condition. Outrageous!