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Kierie Burton

英国

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Nutriessential

AVOID THESE SCAMMERS

I ordered supplements from this US online store. They sent me completely the wrong item. So I never received the item I ordered and paid for. It wasn't something as simple as a brand difference or different formulation, it was a completely different item that I have no use for. I contacted their awful customer support via the chat option on their website and via email. After some time I received an email that said they would look into "how the discrepancy occurred". Thats ridiculous! I don't care how it occurred! The how isn't my problem. Fix it. I paid for something I didn't receive so at this point I've been robbed basically. They've broken the contract of sale. No offer to resolve it. I also paid expensive shipping and tax as I was ordering from the UK and their store is in the US. That's absolutely fine if I had received my item. I ended up re-purchasing my item elsewhere. Please AVOID Nutriessentials. They don't intend to send people what they have purchased and they don't intend to refund customers for these mistakes. I bet they make quite a bit of money scamming customers with unfulfilled and incorrect orders. I have given Nutriessentials ample opportunity to resolve this. My incorrect order arrived 20th February and it's now 18th March with no reply from Nutriessentials. No refund. No offer to resend my item. UPDATE: these cheeky so and so's rang me late in the evening after 8pm expecting me to correct their mistake! You heard that right. I must go out of my way and post the incorrect item I received to it's intended buyer. Apparently there was a mix up. Same surname. They received my item (which I guarantee was more expensive than theirs) and I received theres. So after almost a month, after I've counted my losses and binned what they sent me in error. They expect me to post this item to someone and equally and stupidly expect the other poor buyer who has also been inconvenienced to post my item to me which they received in error. You couldn't make it up! Refund us both. The time has passed for favours. I'm not USPS, I'm not FedEx, I'm not a courier service. You're taking the P

2026-03-18
plasticstorageboxes

BROKEN PRODUCT REFUND NEVER SENT!

I ordered a plastic 21 litre pedal bin. What they sent was an 11.5 litre broken pedal bin! And the delivery was delayed. I believe my item was only despatched once I emailed to ask when that would be, almost a week after my initial order. There is a phone number on the website (0121 448 2900) that when rung, nobody answers. The phone number is actually connected to another business called "Baby Munch" which shows up on your smart phone when you dial the number - which is both strange and a red flag! The seller got back to me in the end with a list of demands before I could have a refund - these were several different photos of the item in various positions and even photos of the packaging box which was not damaged. I believe my item was already broken when it was despatched because there wasn't a mark on the outer box. Where ever these items are bring stored, it is poorly! And the stock was potentially already cheap or free because it's all damaged items they're selling. They didnt even send me the right size product! They probably just send any old crap when someone places an order and then, it's only posted out when you complain. After lengthy email correspondence they agreed to issue me a full refund. Unfortunately no refund whatsoever was received. I contacted Paypal instead and opened a case with them where I sent them screenshots of the email correspondence and images of the damaged item. Paypal refunded me straight away without any fuss. I'd encourage others to do the same and go through Paypal. This seller is untrustworthy, unscrupulous and careless. They are in my opinion a scam retailer. I won't be making that mistake again. In future I'll stick to buying from Amazon and eBay where purchases are protected. And I'd advise anyone to always pay a new seller or someone you're unsure of when buying goods & services via PayPal - as it's a protected transaction. If I'd paid using a different method I wouldn't have got a refund. I've learnt my lesson!

2023-02-10