My refrigerator was broken in 8 months
My refrigerator was broken in 8 months, Samsung referred me to a local service. The service (Unique repair services) was terribly unresponsive, food were wasted; no idea when they would come. I contacted a local another service company out of desperation. Luckily They (We-fix appliances) came and fixed it very fast (I recommend them to everyone). I paid out of pocket (I beleive their cost was comparable). Samsung denies to reimburse me (despite it is still under manufacturer warranty) because I connected out of their contracted service. I tried to contact them many times, Samsung customer service does have any understanding, empathy. So stay away from Samsung, not only because their product breaks quickly, but more importantly their mindset, principal is very disappointing for such a big company: Be cheap and NOT to help customers.