Battery not sent and not informed it was out of stock
I bought a number of items on the 18th June. A solar panel and charge controller arrived in good time in separate shipments, however, a lithium battery did not arrive after two weeks and I was never given an update on it beyond the order confirmation. When I called up on the 3rd July, I was told that the item was out of stock, despite the item still showing as in stock on their website, with a week's delivery time. I was also told that the item would not be back in stock for another month. It makes a mockery of the fact that I also paid for their "worry-free purchase" cover. They do have an opportunity to redeem themselves slightly by recommending an alternative battery that would work with my set up, but I would be very wary about buying another battery from them given that one has already failed to be dispatched. I cannot comment on how the solar panel or charge controller work yet, as I do not yet have a battery to test the set up with.