DO NOT PURCHASE FROM THIS COMPANY
I have purchased this product for years, over 10 times. My latest purchase was in Dec. 2020 and then we had pool issues. We recently had the pool replastered, tiled and new plumbing. So, I ordered another box via Amazon. My first order was canceled, I called Amazon and was advised that they would email the vendor to advise them to not cancel my order and to order again, I did so and again my order was canceled. I called Amazon again and we found that they are refusing to sell to me because of a supposed chargeback in April of 2019 (remember I purchased in December) so, it took them over a year and 1/2 to put this on my account. They said the chargeback was caused by my claiming that I had not received the item when I had signed for it. I asked for proof of my signature or an image of it in front of my home and they could not provide because their currier's delivery history does not go back that far. Amazon rep. investigated my purchase history and found no information from the vendor regarding this incident. I had a conference call with Amazon and the vendor and even though I was a great customer (purchased over 10 times), had no proof of my signature or delivery, and the fact that even though they show I signed for it, still refunded me back in 2019 (Who does that?), refuse to sell to me any longer. If I claimed that I didn't get it, I DIDN'T GET THE ITEM! I have been a Amazon Prime member for years and there is no history of my making this claim on a routine basis. If this is the type of policy they have I would be very tentative when considering purchasing from them as the obviously do not value good customers.