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Rebecca Almond

英国

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Coherentq

My order was not received

My order was not received - I tried to contact customer service and they just keep telling me to check with the sorting office, which I have done. They will not replace or refund. A month and no goods. They simply keep saying their tracking shows as delivered so they won't look into it further. Awful customer service and I am now out of pocket. I will be taking this further, but wanted to review now because I wouldn't like other customers to be in this situation, especially close to Christmas when people are spending their hard earned money on gifts etc. This company should not be allowed to advertise on Facebook as though they are genuine.

2025-10-22