Byrna has a hidden no cancellation, no-return policy
The company has a no-return policy, plain and simple. Even when an order is cancelled before they give it to a shipping company. QUOTE "While your cancellation request was sent before the carrier scan later that evening, it was received after the order had already entered the outbound shipping process at the warehouse. " and also: QUOTE "customer service does not have the ability to reverse or recall orders once they have left warehouse control," So their customer service team cannot walk into their own warehouse and ask their fellow employees to hold an order? Millions of companies do that very thing every day. I was even told by the shipper that Byrna actually delivered the parcel to the shipper after my SECOND cancellation request. I will be happy to provide a detailed timeline. I even offered to ship it back at my expense.