Great customer service after ring stand failed
Great customer service after ring stand failed. I bought a TORRAS MagSafe case with the ring kickstand. After a few months the ring lost its tension and no longer worked as a proper stand. Later, while on vacation, the entire ring came loose and fell off a pier (I almost lost the phone trying to catch it). I contacted support and explained the issue. Once I sent the requested info and a photo, they quickly approved a free replacement under the 1-year warranty. The new case arrived without any problems. While the original ring mechanism didn’t hold up as well as I hoped, TORRAS customer service was excellent — professional, responsive, and they stood behind the product. That made a big difference. Would buy from them again based on how they handled the warranty claim.