Resolved: Support Responded and Issued a Refund
I purchased a plan and wanted to cancel it the same day because circumstances arose that prevented me from using the service that month. I immediately emailed requesting to cancel the plan but never received a response. I would understand if they denied my request, but I don’t understand ignoring customers. Update: Support contacted me via email and apologized (my email went to spam). The money was refunded to my account balance. I appreciate them meeting me halfway.