Worst online shopping experience of my life
Unfortunately, this was one of the worst online ordering experiences of my life. I ordered matching sweatshirts for my mom and I to wear for the holidays. Sizing wasn’t quite right, so I decided to return the items in hopes of sizing up. Problem #1 is that there are no general return instructions, label, or even a phone number to call. You are told to email customer service, so I did. Problem #2 occurred when I decided to inquire via live chat several days after my return inquiry. It took quite some time for someone to join the chat, and when they did and I was able to explain it had been several days since I’d inquired about a return with no response. I was told that they have “thousands of orders” they’re working on, and that they would pass my info along to someone to follow up. Problem #3 was that with no word whatsoever after over a week of waiting, I had to email a second time to get anyone to tell me what their return protocol would entail. Finally, after 2 emails and a live chat inquiry, on day 9 they emailed me instructions! Problem #4 occurred when I packaged everything up, knowing I was responsible for paying return shipping (which I was fine with). The address they told me to mail the package to was somewhere in China, and there were explicit instructions saying packages would ONLY be excepted through the postal service (no FedEx, DHL, etc. and no COD). At the post office, I was informed I’d need to fill out a form for the package to go through customs, so I carefully copied down a long address in Shangdong. I was then informed that the cheapest option for mailing back a package with 2 sweatshirts (worth about $30) would be $61 or $127 for express mail!!! I’d actually LOSE money to send back the shirts! Needless to say I didn’t mail them. Problem #5 occurred when I read my return instruction email which indicated that if I opted to keep the items, they could offer me a “partial refund” of 20% of the purchase price. When I’d originally read that option, I was confused given that I was returning the items because they didn’t fit! I figured better to recoup 20% than lose money to send them back! I suddenly understood why they offered that as an option! So I emailed back that I would go with that option because it was too expensive to mail the return. I received multiple emails from “mail delivery subsystem” over the next couple of days saying, “delivery incomplete” and that the account I was trying to reach was “over quota” and prompting ME to direct the recipient of my email to Google support!!!!! How?!?! I don’t have a way to reach the company because there’s no phone number and their email inbox is clearly FULL! Worst online retailer I’ve EVER dealt with!!! I will know now to check that the company isn’t sending items from China since returns may be financially impossible!