Not so custom after all
I called Affordable Screens to check if they could drill extra holes as if I were using plunger pins. I wanted to use the holes to direct screw the screens to existing porch posts. They agreed they could. About a week later I had the measurements and called in an order of 12 screens, all custom sized for the renovated porch. $458.48. Four days later a manager/owner or whoever he was, contacted me. He said his company did not agree with the type of installation I was doing. Huh?! An email from Affordable reads: Hi Michael, Sorry, we just do not feel what you are trying to do is going to work the way you feel it is because of our experience with the frame material. We have canceled your order. Please allow 24-48 hours for it to be reflected on your statement. Thanks, Matt I was stunned! I didn’t know I had to clear my project with Affordable and told him so. He had no clue I had installed “outside” shaped pvc molding that framed out each window. I told him this and how ridiculous it was that I had to explain myself. I wasn’t about to beg someone to take my $458 and asked for a refund. Some people insert themselves in others business to inflate their own importance. 10-30-2023. This is in response to your reply. Let’s be accurate. You were cordial on the telephone though you cancelled my order before I explained the opening was framed. I was highly annoyed to say the least. I did ask for the refund and said I would review Affordable on social media. You then gave me the option you wrote about in your reply. My option was to sign a waiver of liability. Obviously by your offering a waiver, you weren’t concerned about the safety of the installation. You were more worried about my review and the $458. You did save me money, I purchased the parts to make the screens myself. Be well, I hope for your business this was an isolated occurrence. Thank Steve for me for his patience.