Everything went wrong, Turtle Express ships it faster
What went wrong? Well just about everything. I sent them 2 separate orders purchased from eBay. Both eBay sellers shipped my items lightning fast however it took 4 days for each package to show as received on their clunky website. These were 2 separate mechanical and electronic repair parts, not in the least prohibited items. Then it took a further week after they received my ship request for the first of the item to leave their depot. When I inquired about when my second package was going to leave their depot and about getting FedEx shipping confirmation number from them, their chat agent promptly left the chat with no warning. I was left hanging. I then received an email from them saying they had a network issue and got disconnected (lies). They further explained since my shipment was going FedEx economy (expected delivery between 5-10 business days) they were still within the expected timeframe. I spoke with FedEx and their agent told me that the tier of service is in no way related to pickup time. FedEx reports a 5-10 business day delivery after the package actually ships out, ie. after it leaves the sender. This is an obvious excuse and clear misrepresentation on the part of MyUS as to why it hasn't left their depot. It appears they still haven't even scheduled a FedEx pickup yet 3 days after the label was created. This is absolutely abysmal service About trying to reach them, good luck with that. Their chat help appears to be located in India and are less than helpful. Agents frequently leave the chat if the questions prove too difficult. They all seem to have canned answers from a script. MyUS is unreachable by phone. I had to delete my PayPal automatic payment link with them and other vendors since my card got compromised. I was given all kind of excuses why MyUS could not reinstate it or provide me with instructions to do it myself on their website. Suspiciously, one of the chat agents asked me for 6 digits of my credit card number. I already entered the credit card into their website so I wasn't providing any details to these chat agents. Their operation seems very sketchy. So in order to pay for the last shipment I gave them a virtual card, to an account with only just enough funds to pay for the fees since I now trust them about as far as I can drool. Try at all costs to avoid this service, you'll get treated like I was or worse they might lose your package.