Used to be fabulous company, now just average.
When we first purchased MobileHelp's service, they were fantastic, great on the phone, responsive, helpful, proactive. Gradually they have lost their values, I suspect it was the acquisition changed things over time. Latest is I removed fall detection from our package, and they received the equipment back WITH RMA 2 weeks before renewal and they billed me for it anyway. Now you call and there is a long wait to talk to anyone, the helpfulness of the staff is noticeably not as good as it used to be. Now they are just an OK company.