This company have gone above and beyond…
This company have gone above and beyond for me. I ordered a dress which was delivered in the time frame given to myself on the option that I chose whoch was standard delivery. Reasonable price considering my item was coming from China. To my own fault for not ordering swatches in the beginning my dress wasn't the correct colour needed for my big day. After reading the return policy I contacted duntery and was assigned to a lovely lady who helped me every step of the way to have my refund processed. She gave me instruction to follow to help me not have any hidden cost occur within my refund. She stated to put my good was the value of 20 pounds so that I did not have to pay any customs charge nor holding charge on the end that would be China. Considering if this did occur and the company had to pay this on their end they would not be making much to be able to run their business. I gave my trust and applied the instruction. I paid the postage back to China myself which is also understandable todo so again if this company was to pay this they would not be making much money. Ive seen alot of complaints about these issues but in their shoes if you was running a business to be able to make a living im sure postage would not be a free for all for all your customers?. I am extremely happy with the way my situation was dealt with. And I am also happy that the lady gave me instructions to ensure I was able to have as much refund as the company could possible give me to me without them coming at a loss. Different countries work in different ways for reason and I do not fault duntery what so ever for ensuring their company is protected. Thankyou ever so much for handling my situation professionally aswell as the compassion that was given along with the instruction ensuring I wasn't missing out on too much. Before buying always read the small print! On any site it saves the disappointment if it was to come when needing to return :)