Lack of Transparency
The company fails to maintain consistent communication with customers when there's something amiss with an order. If an order needs to be replaced but the company doesn't have the correct stock to send to the customer, this information isn't passed along to the customer unless the customer reaches out first to inquire about the status of their order (the original or the replacement). Furthermore, the company has also changed the formula for their products, now using controversial ingredients such as benzisothiazolinone and methylisothiazolinone. This changed occurred without any prior notice being given to customers, which interfered with them making an informed decision about whether or not they'd continue to purchase products from this brand. The formula change has also affected the effectiveness of their products, for the worst.