Hit or Miss
The meals are hit or miss—some of them are very satisfying while others are really bland. Customer service is also hit or miss—emailing them seems ineffective but you do get results when you contact them via chat…after you wait quite a while for an agent to get to you. The big problem with FnL is that delivery doesn't seem reliable and the company doesn’t proactively deal with delays, these things are deal killers when you're paying a premium for convenience. This past week my meals didnt show up by Saturday as they guaranty and I had to contact them first via email and then via chat to find out what was going on and request a refund. FnL should strongly consider proactive communication when meals wont arrive by Saturday and an automatic refund in that situation.