Broken Promise and Poor Service - Missing $50 Onboard Credit
I booked a Princess cruise (Dec 13–20, 2025) with agent Shahbaz Shaikh. She promised a $50 Onboard Credit (OBC) in writing to compensate for a price increase. However, upon boarding, Princess confirmed the credit was never sent. When I followed up, the supervisor gave conflicting information, and the agent claimed the credit was sent but refused to provide any proof or receipts. I have sent multiple emails with no response. I am very disappointed that JiFu/Arrivia has failed to honor a written agreement. Avoid booking here if you expect honesty and follow-through.