I had to pay for a mistake that was both sides
I had to pay for a mistake that was neither parties fault I am an Afrikaans speaking South African citizen and in South Africa we use the abreviation JHB I don't work with airline to know about IPATA or Airline codes, I did try to explain this it did say Johannesburg but I was dismissed and I was desperate for the service so left it. I did not see that IPATA or Airline abreviations should be used, a person not knowing them would go with their countries abreviations for a destination.