Balance is showing but giftcard is not working - no refund
I have purchased for years I am a customer since almost ten years . Customer service was always great until lately . I got a Cinnabon gift-card that showed the correct balance on the website but can’t be added to my purchase in my app . The gift-card might not be activated or something it does not make any sense . But since it showed the balance they won’t refund . Now I need to stop in person to try to use the giftcard in store if it does not work I am gonna be so upset . Advertisement was it works online and in store. No does not work in app . Will update if this was working in store . But customer service was a pain and did not try to fix the problem .