Slow to ship but customer service took care of me
I am upgrading my review, because of the customer service I received. I am wanting to get away from using Amazon, because it seems to be a storefront for China...at least to me. Anyway, I placed an order on Feb 22nd for 2 brake kits that were noted as "in-stock". The status never changed and stated "Getting Ready to Ship. On 2-27, I called the 702 number and after about 5 minutes on hold, to my excitement, a customer service rep answered. She was very polite, but said the order had no tracking number yet, and she would check with the "processing department". I asked when to expect a return call or text, and she said within 1 business day. My order was promptly shipped after speaking with them. Part of my initial negative feedback was due to me contacting them outside of business hours, so It was not proper for me to be upset about that. I feel the website and ordering experience was great; however, I feel the processing and shipping needs improvement, but they were customer oriented, which makes all the difference.