One of the best Customer service i've experienced so far !
So, i've seen a beautiful dress in late july from last year, but missed it from a few days (it was a limited in time product). I've tried to check on other website if i could get one despite being too late for ordering one. Unfortunately, i've been told that it will not be possible from many of them. But when i asked to LolitaWardrobe, they told me that it may be possible to get one if there is any leftover after the manufacturing was done, it was supposed to take approximately 3 to 4 months. They kindly offered me to remind me past this delay if any leftover existed, and 5 months after, on the end of December, they contacted me to say that there are some leftover available. So i bought one immediately. But it's not over, i had some trouble with FedEx delivering me the package, like 2 weeks of mail and phone call trying to have any information on where i could pick it up.. After going to a wrong address that i've gathered on the FedEx website, i've received an email from LolitaWardrobe asking me if i finaly could get the package from FedEx and they gave me a different address that they had on their tracking order. I finaly get there and could get the package. Anyway, the customer service really knows what they are doing, you get answers to your questions and even more than you could possibly ask them.. In the end, we got to exchange close to 30 mails. 1 Star for FedEx on this, but definitely 5 for LolitaWardrobe Go for it.