Their technical failure cost me over $100
Beware! The message system built into the website & app does not allow hotels to send you external links for online check-in (they block them "for your security"). because of this I couldn't get the link I needed. because of that they hotel forced me to pay for the night anyway even though I couldn't check in. Agoda supported the hotel, no refund, despite it being a failure of their messaging system design. I won't use them ever again. I spent almost 8 hours over 2 days messaging with their customer service team who just couldn't understand the issue - despite it being crystal clear that it's not my fault - and just kept siding with the hotel when it's Agodas issue if anybody's. You could argue the hotel is also responsible because they don't realize that Agoda deletes links in their messages and that they require you to use an online check-in system but I realize that was because there was nobody staffed at the hotel it's a turnkey pin access building that's all automated once you use the online check-in system it sends you everything you need to get into the hotel. But as I've said I never got this because I couldn't get the link because it's deleted by Agoda. Agoda blames it on the hotel, the hotel blames it on them, I'm stuck in the middle and lost over $100.