Product is good but customer service is iffy
I really like Brello. However, as long as you don’t have an order issue outside the normal order procedure, everything proceeds very smoothly and in a timely manner. I am happy with the tirzepatide product. I tried the semaglutide but it was not effective for me, lost only 11 lbs in 9 month; with the tirzepatide i lost almost 10 lbs in less than 2 months. I’ve not really had to interact with a doctor other than basic health questions. I don’t have many side effects and feel fine on the medication. My main issue is with their chat bot, or maybe it’s a real person on the chat option, and they’re just not very good at CS. My husband, also taking tirzepatide, says calling and talking to a live person is best. The chat is not reliable with regard to continuity of account and ordering and they either don’t fully read your message or understand what you need. I needed to change from sema to tirz but also put a couple week hold on the account between the switch and everything with my account got messed up, including them deleting my account. It took over two months and many contacts, telling the same story, to get it all cleared up and back on track. Main takeaway is if you are doing straight forward ordering, the product is great. If you have something more complicated, call and talk to a person. I am happy with the product overall.