Cute heels, slow shipping, quick customer service responses and a VERY interesting exchange process.
So I ordered a pair of navy heels because apparently that color is really hard to find in the style I was looking for and this was the only place I could find them. A few things.. One, they were a little pricy, $106 for a pair of sandal sling backs but I’ve paid more for heels so that’s not really an issue besides they were exactly the style I was looking for. Two, they did take anbout 2.5 weeks to anrrive but for international shipping that is expected don’t order here last minute if you need them otherwise patience will go a long way. Third, I ordered my usual size 7 and when I got them they were definitely more like a 6. I do know that sizing is some countries can be way off and smaller than standard US sizes. No biggie, I’ll exchange them. I look at the exchange policy and see I need to email customer support first then pay for shipping back and wait for confirmation… I thought “oh boy this is gonna be complicated isn’t it?” Well I got an email back in about an hour saying that they apologize for the inconvenience and will send me a replacement and allow me to keep the ones I ordered with no need to ship them back… weirdest part is the asked for photos of how the shoe fit… I sent them and they suggested that based on the measurements of the size I ordered and how it fits in the photos they that recommend a size 8 and that they are submitting my new order at no cost to me and to keep an eye out for the confirmation email. I’ll have to check back in to confirm if I actually get the replacement pair or if I just got scammed for feet pics 😂 but that’s my review. Long story short, don’t order these in a time crunch and be willing to have to possibility of needing to exchange them. Idk if all exchanges work like mine did but if I do actually get a replacement pair that’s some top notch customer service worth the slow delivery time 🤷🏻♀️