Horrible Customer Experience & Subpar App
I was a Beta User when they first launched in Kansas City. I signed up the first day they offered it and it was $15 a month. A week later my partner signed up for it and it was only $10 a month. I reached out to them to ask them to lower my monthly price and ask for a refund for the 2 months they were overcharging. It took them 2 weeks to get back to me and they only lowered my payments and ignored my request for a refund. So I tried to cancel my subscription in their app and *shocker* it didn't work. So once again I emailed them (days before it was set to renew) and asked them to just cancel my account and it took them a week to respond, letting my subscription charge to my account again. I'll reach out again to get a refund for the extra month I was charged but I'm sure I won't hear from them. I was actually able to use the card/app to see movies but the app rarely ever worked like it was supposed to and was missing tons of basic features. Their customer service is horrible and that's what made me cancel my subscription and will look into an AMC subscription instead.