Garbage product, worse customer service
I bought this in the Black Thursday sales to use on my 3year old daughter after her weekly hair wash. By January it had broken - after less than 10 uses. The odd twisty power switch has entirely jammed and failed and just doesn’t work. Honestly it felt flimsy and dodgy from when I opened it but I overlooked it in light of all the positive reviews. Anyway I contacted the company to ask for a refund and was funnelled into a horrifically complicated ‘refund process’ involving photographing the serial number, sending a video of how it’s broken (yet no portal to upload any video and I’m an ordinary person not a tech whizz I have no idea of how to compress and send a video) and then apparently God himself reviews my application for refund for FAULTY PRODUCT which then involves me having to go out of my way to ship it back to them before the refund will be processed. I’ve made email contact numerous times and completed the refund portal and the process just stalls and then I make contact again and get the same garbage back to the beginning asking for videos and refund portal. I suspect this company is some sort of drop ship scam. Avoid avoid avoid!!!!!