Scammers, horrible customer service
Summary: an awful return experience. The customer service is horrible: they will ignore your emails, reply vaguely to your requests, hang up on your calls and lie to you. I bought a massager and had to return it. They were showing some information on their website saying that the return costs 7 euros from outside Germany. I contacted them asking for the return instructions but they ignored multiple emails, and then answered some very generic things. I had to call, also multiple times because they hang up on me. Then they told me that the information on the website is wrong, that the full return costs is for the customer and that they couldn't do anything about it! After asking to talk to a manager, they acknowledged the misinformation and agreed to reimburse the shipping costs over 7 euros and fix the information on their website. I then returned the package and provided them with the shipping invoice of almost 20 euros. They received the package after a week but never sent a notification for it. After contacting them once again multiple times over a couple of weeks, they informed me that the refund is on their way. I remind them about the shipping cost refund and that their website is still showing wrong information to the customers. I received the refund after another week, but the promised shipping costs refund is missing... Trying to contact them again but they never reply to me. They finally fixed the misinformation on their website after all this time though.