I ordered a K19
I ordered a K19 and selected 2 day shipping, but found out in the package tracking that it was not sent through the method I had paid for. I ended up getting the package after about a week and in the process I called to get a refund on the shipping. I talked to a rep and within about 5 minutes I had the money back. The guy that helped me was honest and personable. It was simply a human error for whenever they shipped it out. Turned a lame situation into a good one.