I have never been so frustrated with a company!
I have never had such a hard time ordering anything in my LIFE! The people that I worked with were all great, but the system was programmed to fail; to cancel out my order time and time again. I tried to order a single, albeit expensive, item 5 times: four times through Pool Supplies Superstore and one time through the supplier directly. Because I had a different billing address from my shipping address, my order was canceled four of those five times (including in the supplier's own system). Finally one brilliant employee, Superwoman V***, figured out that if she changed my billing address to match my shipping address then the order would be accepted and would go through. That did the trick. However, because all five of these order attempts were linked to my credit card (totaling over $25,000) my card was locked up and unusable. Those funds were held in reserve for FOUR DAYS before those holds were released! That is unacceptable!!!