No return label slip. I had to be responsible for the shipping fee of 318.00 plus 15% restocking fee. The Medallion cost 388.00 plus tax. Now make that make sense???? I am so disgusted.
I placed an order for two ceiling medallions. The sales person Albert was really helpful. Once I recieved the 2 Medallions I realized that they were not going to fit with the new Chandliers that I purchased. I notified Albert right away about the issue. He told me that he would send over a RA item number within 24 hours. Once I recieved the RA order number I was advised in the email that I had 10 days from the date he sent the RA number to return the Medallion. I am a Nurse Practitioner, I am seeing patient all day long with a very busy schedule. Last Thursday I had some extra time so I went to the Post office and once I got there I was told that the bigger of the two Medallions was to big to ship from the post office. At that time i went on and sent the smaller medallion and I took the larger Medallion to a shipping store. Once I got to the shipping store the young man removed it from my truck and placed it on the scale the total to return the Medallion came up to a total of $315.00. I said "ph no, I am not paying for that, because the cost of the Medallion alone was $388.00 plus tax and he (Albert) tld me that there was a 15% restocking fee. I was so upset and dissapointed in the fact that Albert acted as if there was nothing he could do for me, or even meet me half way with the costs to return the medallion. He acted so nonchalant aabout the situation. I have placed orders on Amazon, overstock, Wayfair and other online compainies and have never had this type of experience. I am stuck with a $388.00 Medallion that no one with this company "Inviting Home" seems to care about. This is bad customer service. I would have never done this to a customer. I just wanted to write this review so I could share my experience with this company. buyer beware.