Order left hanging and key product not in stock
Ordered water jug and filters two weeks ago. Order processed, but nothing arrived. Rang up and sent to US answer phone. Left message once. Sent email a couple of days ago. Rang again today and spoke to poor guy in UK, who represents H2O and a couple of other companies. He said the jug is out of stock and website has not been updated. Said if I hadn't rung, the order would have sat there. Said he would chase it up and get refund sent out for jug and filters sent out. He acknowledged the operation was very poor. At one point, he said he didn't want to get stressed as has had a stroke two weeks ago. H2O labs or the subcontractor should not put vulnerable employees in this position. I asked for his name for legal reasons, in case it all needs chasing up, and he refused to give his surname, and said he had been told to withhold it, but eventually did give it to me. Said he did the job because he likes helping people, but this was not exactly helpful - H2O labs left me in the lurch and onus was on me to chase it all up. Did not even feel like second-rate company, but more like hobbyist thing in very early stages. Amazed that company that is supposed to make best products in terms of domestic water filters, allows consumer experience to be like this. Needs to be overhauled and made much more efficient and professional.