Repeated delivery failure
The past two weeks, Sainsbury’s in Crawley have failed to deliver our order and have not committed to us at the time about the problem. It has taken me calling customer services for them to acknowledge the problem and the only options they gave were for us to come and collect from the store which is half an hour away or to have a refund which takes 5 days to process. No offer of any compensation on either occasion. We shall be changing supermarket having been loyal customers for decades.