A truly negative experience
On April 14, 2024, I purchased the new NIU KQi 300X electric scooter from their website, with delivery expected from early April. I completed the order (#EUNIU6765), paid, and began waiting for the shipping confirmation email. On April 16, having received no communication other than the order confirmation, I contacted customer support via chat. Their response was: "The KQi 300 Series product has not yet arrived at our warehouse in Europe. Please be patient for a few more days." I decided to wait over 10 days and on April 29, I contacted customer support again, asking for an explanation for the delay. (Incidentally, the website still indicated early April as the delivery date for all orders.) They replied saying, "The KQi 300X has arrived at the European port and is currently undergoing customs clearance." Several days passed with no news. I contacted customer support again, and their response was always the same: the product is "currently undergoing customs clearance." I began to suspect this was indeed a scam. After waiting another three days, on May 10, I called again. I received yet another excuse. I decided to request the cancellation of the order and an immediate refund. The operator said they had processed the request and that I would receive information about the refund from the responsible team within 3-5 days. Today, May 29, I have received no news, no refund, nothing. I contacted customer support again, and they said they would follow up with the team. In two weeks, it will have been two months since I placed the order, and I am left without an electric scooter and without my money. I will never order from this company again, and I will advise friends and family against it.