I ordered a t-shirt from Hear Our Voice…
I ordered a t-shirt from Hear Our Voice company, and the quality was not good. There are white streaks on the design. I reached out to them for a "replacement" and was first told the product "met their campaign expectations and that it would not refund my money. Mind you; I just wanted to exchange it. I sent a follow-up email and received this response from the company... We sincerely apologize for the trouble this has caused you! Based on our policies, we do not offer refunds or exchanges for your order. However, we do see that the product you received does not match our high-quality standards. In the interest of customer satisfaction, we would like to offer a 20% refund to your account. Please let us know if you accept this resolution so we can assist you as soon as possible. We look forward to improving your experience. Thank you again for reaching out to hearourvoicestore.com! If you have any additional questions, please do not hesitate to contact us by responding to this email. Kind Regards, Alice Customer Service Even after admitting the quality was NOT good, they refuse to replace or fully refund the damaged product. They claim to not offer refunds/exchanges, however, on their website it clearly states they do. Their refund/replacement policy from their website. What is your return policy? Due to the nature of our print-on-demand and dropship products, replacements or refunds are provided only if the product is defective or materially different from the description on its respective site. You must submit a claim within 14 days of the delivery date. Shipping and handling fee are not refundable. Refund will be processed only for the unit price that applies for refund. If there's an issue with your product, please submit a claim through our online form. You'll need your order number and the email address you used to place the order. We will use this information to look into a replacement or refund and prevent future errors. If your order qualifies for a replacement or refund, we will determine which of these is more appropriate on a case-by-case basis. With this business, If you plan to buy from this company, don't expect: 1) good quality 2) good customer service 3) replacement/exchange/refund