WORST SUPPORT EVER
worst support ever. 2022-10-11 I've ordered a laser module and they shipped with this tracking UG641033870YP 2022-10-25 it arrived on but it was defective. I've contacted the support and they told me to contact the manufacturer, NEJE 2022-11-02 i wrote to NEJE, they ask me some test 2022/11/12 NEJE wrote: "Hello, your laser module is faulty" and "Will be sent to you by tomtop, we will provide new laser modules for tomtop" 2022/11/12 NEJE wrote: "Hello, the Tracking No. is SYRM128907043 2023/01/08 I discover tomtop sent the replacement somewhere in Denmark. I try to explain that's not my address, since I live in Italy as they should see on my account and my order dated 2022-10-11 2023-01-14 they wrote they'll send me a full refund but i received no refund at all, maybe you sent it to someone in Denmark! and here starts an endless email loop: "After checking your order has been delivered successfully" yes but in Denmark "this is the address in the order" how can it be? etc. etc. At day of 2023/03/22 I have no replacement and no refund and they say "The accessories have already been reissued for you once and cannot be reissued again" offering me 20 euros.