Our Xiaomi Vacuum X10+ robot vacuum…
Our Xiaomi Vacuum X10+ robot vacuum cleaner, purchased for €900, broke down due to an internal software problem (fault) after 2 years and 4 months of service. The repair service proved ineffective despite promising to repair it at our expense (€256) and after 6 months of endless waiting (with the help of the consumer mediation service), customer service promised to refund the repair costs (excluding shipping costs) and also to return our unusable device to us. Not at all commercial and not at all confident in their products.