Excellent Customer Service
As far as customer service goes, I give Ms Claire 5 stars. Claire has excellent communication skills and always kept me informed about locating the parts I needed. I wish a battery mounting bracket was available but that is not Claire's fault. That is the companies fault. Also batteries should be readily available and not out of stock for so many months. That again is not Claire's fault. Ms Claire was able to help me get the battery replacement even though the website continues to say sold out. I noticed this week the company is not listing E2 eBikes for sale. This model is very popular but has some issues, however the company provided and replaced those ebikes. I hope they are going to solve those issues before selling more E2 models in the near future. Thank you Ms Claire and WindOne.