Good experience for a budget airline
Had to book with them as My original flight with Qatar was cancelled due to middle east conflict, was the only flight I could get to Vietnam at the time although it would be a longer journey. Was a bit worried when I read other reviews, I did not use thier website and got the ticket through trip.com. Very quick book in at Gatwick, flight to Shanghai was on modern plane, legroom was same as other economy and was ok for me, food was the usual airline food, got 2 meals on 1st flight, beef noodles best to get. Entertainment is a bit limited, only 1 up to date film, but I still managed 3 Marvel films back to back. Staff were polite and helpful, no issues there. Transfer through Shanghai was very straight gorward with no problems, bit of a trek though. 2nd flight to Hanoi was 3 hours, no entertainment on plane so take something to read, we were given 1 meal as was ok, beef noodles again. Staff good as well, always willing to help, no issue getting extra drinks. Overall considering they are a budget airline I was happy with the flights and service. If I was going to China I would consider booking with them.