Extremely frustrating delivery process
The machine and the workouts are great! The ordering process was simple and the the order was fulfilled quickly nd shipped from Hydrow in a timely manner. Unfortunately, your shipping vendor did not perform to the same standard. The rower spent more than a week on a dock somewhere. The shipper said they could not find it, then suddenly I got a call from a Pennsylvania delivery company to set up a delivery. When I called them back, they couldn’t find the rower! Eventually when I gave them my address, they told me they only deliver in PA, so “something is wrong”. During this time period, I tried to engage Hydrow customer service. While they answered the phone, they were no help and did not call back as they assured me they would. Ultimately I received a call from a Memphis company to schedule delivery. The delivery happened as promised and the driver was friendly and professional. I don’t know whether the problem was AIT, or was it truly a paperwork problem from Hydro as AIR intimated. Either way, the shipping and delivery process was not user friendly or prompt.