An update
An update: they provided a partial refund to me as of today’s date however, the refund should’ve been the full amount as it was the agents error and I attempted to correct it as soon as it happened, not days or hours later. I’m now calling the 8443719050 number but it seems like they’ve blocked me as it gives me a constant message that no agents are available. Do not trust this business! They will incorrectly submit your request and charge you for it, and hang up in your ear when you try to reason with them on how and why this treatment is unfair