Terrible experience
I placed an order for a pool table on Jan 8, 2024. I called them in advanced to see if it was in stock and I was told it was and would ship with 1-2 weeks. I received a questionnaire the next day as this is step 1 in their step 5 process. I answered all questions after 1 week I received same exact email, I called them and they told me they didn't get my response and resent. On Jan 16 I received "Step 2" which is they will assign an installer. On Jan 23 I received an email "Step 3" which sent me the details of the installer and states send the order details to our warehouse to schedule the shipment of your table. Didn't hear anything for weeks I called and they said it is ready to be shipped that is all the info they had for me. Feb 20 I received an email saying great news you table shipped with a tracking. When I tracked it the number was invalid so I called them, She said it was the wrong number and gave me the correct one but also informed me the installer had received on Friday and to call him. I called installer on Tuesday, he said my table has arrived but came in damaged and needed to call Ozone. Ozone called and apologized and said the part will be sent out tomorrow overnight. Well the next day came and this is the email I received...I am writing to inform you that our supplier will be closed today through Friday while processing updates within their business. We were informed of this issue this morning and I will continue to work and keep you updated as much as possible. Due to this delay, we will not be able to have the replacement table shipped until Monday-Tuesday next week. On Feb 26 I received an email stating...I am writing to inform you that the reorder of you table was confirmed for shipment tomorrow. We are currently waiting for the carrier to pick up the pallet for transit. Once we have tracking I will forward it to you immediately. Well here we are March 5 and haven't received an email with tracking I called them yesterday and today no answer no way to leave a message either, went on their website and sent an email. NO RESPONSE. I didn't leave this sooner because I was giving them the time to make it right and now not answering the phone or my messages doesn't sit right with me. Do yourself a favor and don't order from them it will save you alot of aggravation. Placed my order Jan 9 and here we are March 5 and still don't have a table or a tracking.