Mixed Feelings
Contrary to the raving reviews about top notch and prompt customer service, this has not been my experience. On sign up, I was emailed details of my 'assigned' professional agent - my 'go-to' person. I'm not sure if there is any such person as any agent will respond to your queries and it is luck of the draw how knowledgeable and helpful they are in assisting you. The person that responded to my email, a day later, had no email etiquette and minimally answered my questions, leaving me just as confused. In fairness, he/she was helpful in sending me a link to some articles to understand the platform better but apart from this, it was disappointing. The platform does, however, seem to take the hard work out of dropshipping and has everything a new seller could need to start out and so I will give it another try. Going forward, I will use the Chat for agent assistance and hopefully get a better response.