Never informed
Never informed. First and last time on Bangood. I purchased a Drone for £293. The item was stated "in stock and they delivered to the U.K. Having waited 8 days for a notification of the item being shipped I checked my account only to find the item "pending". I enquired as to why this was and I got two different answers, 1. The item was out of stock and they'd send me one as soon as they had them, even though the stock levels said 12 available.. and 2. "There's an issue with the courier". Neither excuse is good enough. If you order something and there's an issue you should be informed about it instead of them hanging on to your mone, th4n only to be met with excuses and a request for me to wait while it's back in stock or the courier agrees to send it to the U.K. The only upside is, the customer service was prompt but I had to chase them to get my now "pending" PayPal refund. If you can get the item somewhere more reliable do, as this is a coin toss to whether you actually get your item.