Worse than AirAsia and that says all.
Worse than AirAsia and that says all. My recent flight to Kota Bharu on 18 March 2023. I had a scheduled flight at 7:30 am, which was then rescheduled twice, first to 10 am, and then to 12:30 pm. However, when I arrived at the airport, the flight was postponed yet again, this time until 1:35 pm, making a total delay of 6 hours. Additionally and most importantly, one staff member named Sangeeta was exceptionally rude and unprofessional, showing annoyance rolling her eyes in front of other clients when dealing with an elderly gentleman's delay inquiry. I directly brought it to her attention that her attitude is not making any better for the customer service and she replied that its because she just came into work. Which did not justify or made any sense. I was advised to write an email to the customer service for compensation plan for such delay. And guess what they replied that thy cannot make any compensation plan and that was end of the story. Totally unprofessional and disregarding customers. Horrendous.